We worked in partnership with Alzheimer’s Society from 2019 to 2021 to become a dementia-friendly bank.
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Living with dementia?
Your independence shouldn’t end when dementia begins. If you have been affected by dementia let us know. We’re here to help, with products and services to support you.
Please contact us on 0330 9 123 123 or 0800 313 4321 (freephone) (Monday to Sunday, 8am-6pm). If you prefer to speak to someone face-to-face, we can arrange a private appointment in your local branch.
To better support our customers, we’ve:
- trained staff
- created more dementia-friendly products
- made branches more dementia friendly andÌý
- improved internal policies.
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Our dementia guide
We know that there's a lot of information out there, and it can be hard to know where to look. Which is why we’ve worked with Alzheimer's Society to create a practical dementia guide.Ìý
This guide looks at how we can help people affected by dementia. It can also help you learn about other supported banking options, for example:Ìý
- Power of Attorney, which lets you arrange for someone you trust to make decisions on your behalf.
- Carer's Card Account, which lets you give debit cards to up to 2 people who care for you.
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Help from Alzheimer’s Society
Alzheimer’s Society supports people affected by dementia. This includes family members and carers in England, Wales and Northern Ireland. You’ll can get help and information you need at any time, no matter what you’re going through.
- Call their Dementia Connect support line on 0333 150 3456. Phone support is available 7 days a week. (A Welsh-speaking support line is available on 0330 094 7400).Ìý
- Find a wealth of information on
- Join their where you can connect with others in a similar situation
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Supported banking for you or yours
For more information about how our products and services may help you, look at our supported banking page.
Sibstar
provides a debit card and app that allows someone you trust to help you manage your money. With Sibstar you can stay independent while giving you and your loved ones peace of mind.ÌýSibstar is not part of Santander, but we’re proud to be working in partnership.
Tell us once how we can help
If you’re experiencing something that’s affecting the way you manage your finances, it can be helpful to tell us in confidence. If you do, it means you won’t need to repeat what you’re going through every time you speak to us.
Let us know by logging on to Mobile or , start a chat and type in ‘tell us once’ and we’ll record it with your consent. Please visit our chat with us online page to learn more about our secure chat and how to access it.
You can also tell us in branch or over the phone by contacting us
For more detailed information, visit our Tell us once page or look at our dedicated accessibility page